Spa
Etiquette
Reservations
We highly recommend reserving your appointment time in advance. A credit card is required in order to reserve a time slot. For reservations and additional information about our services and amenities, please contact Spa 211 at (580) 371-6212.
Arrival
To maximize your total Spa experience, we ask that you arrive at least 15 minutes before your scheduled appointment. This will allow ample time to check in, change into your robe and enjoy the relaxation lounge. Should you arrive late, your treatment will still end at its scheduled time as a courtesy to the next guest.
We ask that you respect the peaceful environment of the spa by turning off all cell phones and electronic devices upon your arrival.
Cancellations & No-Show Policy
At Spa 211, every appointment is thoughtfully reserved to provide you with a personalized and uninterrupted experience. Our dedicated service providers prepare for your visit and reserve their time exclusively for you. When an appointment is missed or canceled without sufficient notice, it directly impacts their time and compensation.
Spa Services: We require a minimum of 24 hours' notice for all appointment cancellations or rescheduling. Cancellations or rescheduling requests made with less than 24 hours' notice, as well as missed appointments (no-shows), will incur a fee equal to 100% of the scheduled service total, charged to the credit or debit card provided at booking.
Med Spa Services: Because Med Spa treatments are personalized and the final treatment cost may vary, a separate cancellation policy applies. Med Spa appointments canceled or rescheduled with less than 24 hours' notice, as well as missed appointments (no-shows), will incur a flat $100 fee, charged to the card on file.
Cherry Financing: Clients who are approved for or intend to use Cherry financing are still required to provide a valid credit or debit card to secure their appointment. Cherry approval does not waive or alter Spa 211's cancellation and no-show policy. All applicable cancellation and no-show fees will be charged to the card on file, regardless of the intended payment method for services.
We sincerely appreciate your understanding and respect for the time and care dedicated exclusively to your experience at Spa 211.
Attire
A robe, slippers, and locker are provided for guests enjoying multiple services during their spa visit. You may undress to your personal comfort level. Our therapists are professionally trained in proper draping techniques, and only the area being treated will be exposed during your service.
For Your Comfort and Safety
To ensure the best possible Spa 211 experience, we encourage you to communicate openly with your service provider regarding room temperature, treatment pressure, and technique. Please notify us when booking of any pregnancy, allergies, health conditions, medications, or other considerations that may affect your service. We also encourage you to discuss any concerns with your provider upon arrival so your treatment can be personalized for your comfort and safety.
Gratuities
We aim to provide exceptional service at Spa 211. Gratuities are graciously appreciated. For guests who wish to leave a gratuity, 15%–20% of the service price is customary, although guests are always welcome to leave more at their discretion. Gratuity envelopes are available at the front desk.
A Few Things to Know
Allow yourself a little extra time before and after your treatments to fully enjoy your Spa 211 experience.
Drink plenty of water before and after your services.
Shaving is not recommended prior to body exfoliation or hair-removal services.
Spa 211 is a smoke-free and vape-free property.
We recommend leaving valuables at home.